Fiber To The Home (FTTH)

We at Patriot Communications are here to help. If you let us work for you, we guarantee you will see a much faster return on your multi-million dollar outside plant investment. We understand that time is of the essence in your FTTH project and we have the ability, skills and experience to get the job done for you months or even years faster than if you were to assign the job to your in-house techs. The services we provide to assist you in your FTTH project are: 

We are able to set up the site survey appointment with all the home and business owners within the scope of the project in order to allow the busy office staff of the ISP to be able to maintain and conduct their day to day business as normal without interruption. After we have surveyed the property and mapped out any private utilities on our electronic form to be given to the outside plant team, we will mount the NID. The selection of the NID location during the site survey is very important for both the outside plant team to do their job easily and efficiently and for us when it is time to come back and complete the conversion. Our techs possess the skills and experience to get it right the first time to help prevent costly mistakes that can and unfortunately do happen if you do not have a tech with the proper training and experience conducting the site survey. We understand that each property in the scope of your project can and will possess unique qualities and difficult challenges to get the job done right, but rest assured because of our experience, we will have the best solution at each location while keeping your property owner happy. Once the NID is mounted in the most appropriate location for that particular property, our techs will pipe the Schedule 40 PVC conduit from the NID into the premises in preparation for the conversion at a later date. If a ground wire is requested by the engineer we will run that during the site survey as well.

We will also take care of all the conversions at each property when the time comes. We understand how time-consuming maintaining both a fiber plant and copper plant simultaneously is. Using us to convert your customers from copper to the new fiber system you have installed allows your field techs to maintain the level of day to day customer service you have always provided without delays or interruptions. We will convert your customers’ VOIP, Internet and IPTV efficiently and professionally. We know the difficult challenges that can sometimes arise in homes and businesses during the conversion process but because of our extensive experience in this area we will work out the best solution while keeping your customer satisfied. Running CAT5, if necessary with-in the premises produces challenges in itself in some locations, but our skilled professionals will undertake this process with ease and the understanding that time is of the essence in order to get your customer’s services back up and running smoothly as soon as possible.

After the conversion is complete our technicians will take the adequate amount of time necessary to educate your customers on how to operate their new systems. We understand that changes are not always the easiest thing for your customer to accept, especially if they felt they didn’t have any issues before FTTH. Our techs have the patience and compassion to help your customers understand their new system. Rest assured, we want to leave a great last impression and we will do everything in our power to satisfy your customer to the fullest before we leave them to their new system.